Shipping Policy
Our goal is to keep the ordering process as simple as possible. Orders ship within 1 to 3 business days and most deliveries arrive within 3 to 10 business days when your product is in stock. Please read through this guide so you know what to expect once you place your order with us.
Shipping Rates
Shipping is calculated at checkout by product category and applies to ground and freight delivery within the lower 48 states.
| Product category | Shipping |
|---|---|
| Kingston Brass bathtubs | $800 flat rate |
| Other bathtubs (freestanding, alcove, clawfoot, whirlpool, walk-in, spa) | $400 flat rate |
| Empava brand bathtubs | $200 flat rate |
| Bathroom vanities | $400 flat rate |
| Toilets and bidets | $150 flat rate |
| Bathroom, kitchen, and utility sinks | $14.99 to $400 depending on size, shown on each product page |
| Faucets, shower fixtures, drains, accessories, mirrors, and replacement parts | $14.99 |
One shipping charge applies per category per order. Bathtubs, vanities, and toilets ship by freight carrier; smaller items ship by UPS, FedEx, or USPS. For Alaska, Hawaii, or international destinations, please contact us at help@bathroomdesigncenter.com for a quote before ordering.
Order Confirmation
- You will receive an order confirmation email as soon as you place your order. This means we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we reach out to the warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you by email.
If your items are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and your credit card is approved, the product ordered will ship within 1 to 2 business days from the date of your order. We will send tracking information within 24 hours of shipment to the email address you provided at checkout.
We ship daily via UPS Ground, FedEx Ground, and freight to the lower 48 states. Most orders ship the same day if submitted before 1pm PST. Some parts and freight orders placed close to the cutoff may ship the following business day.
Freight Deliveries
Bathtubs, vanities, and toilets are delivered by freight carrier. A phone number is required so the carrier can schedule a delivery appointment. Freight items will not be delivered without an appointment, and failure to provide a phone number at the time of order may delay delivery. Delays can also cause storage fees to accrue that must be paid before delivery. We do not offer Cash On Delivery.
Customs, Duties, and Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. These charges are the responsibility of the recipient. Customs policies vary widely by country, so please check with your local customs office before ordering.
- Provide a phone number where customs can reach you when your product arrives. It will be listed on the commercial invoice.
- Do not refuse a shipment or ignore carrier requests regarding duty or tax charges. Most carriers hold a shipment for 5 days before returning it to the sender.
- We do not refund original shipping charges for goods refused at customs, and additional fees from refused international shipments are deducted from your refund.
- If a package is seized by customs and not returned to us, no refund will be issued and you remain responsible for shipping charges and any penalties incurred.
Damages
Please inspect your items when they arrive, before signing the delivery receipt. Note any visible damage or missing boxes on the receipt. If any product is damaged upon arrival, send photos of the product and packaging to help@bathroomdesigncenter.com within 48 hours of delivery, and we will process an insurance claim or warranty claim for a replacement or replacement parts. Carriers and manufacturers require prompt reports, and damage reported after 48 hours may not be covered.
Cancellations and Refunds
All canceled orders are subject to an administration fee equal to 15% of the total order amount, whether or not the order has shipped. This fee covers administrative and personnel costs.
If your item is on backorder and you accept the backorder, we hold your payment until the product ships. If you cancel before a backorder arrives and is processed for shipping, no fee is charged.
If your order has shipped, you are responsible for actual return shipping charges. Refunds are issued only to the original payment method used when placing the order.
Backorders
From time to time a product may run out of stock at the warehouse before the website is updated. In that case we will email you right after you place your order with the expected arrival time and any available substitutes in case you would like to complete your bathroom sooner.
Arrival times can change due to circumstances such as port holds or factory delays. If the arrival time changes on your order, you can keep the order, substitute a different product, or cancel. Once backorders arrive, we will notify you by email with your estimated ship date and send tracking information within 1 to 3 business days.
If you have any questions about the ordering and shipping process, contact us at info@bathroomdesigncenter.com.