Everything you would ask before you buy.

One flat rate per piece, shown on every product page before you add it to your bag. Kingston Brass bathtubs ship for $800, other bathtubs and vanities for $400, Empava bathtubs for $200, sinks from $14.99 to $400 depending on size, toilets and bidets for $150, and faucets, parts and accessories for $14.99. Rates apply within the lower 48 states.

Large pieces ship strapped to a pallet in a wooden crate on a freight truck with a liftgate. The driver brings it to the curb or driveway, not inside the house. Plan the path from the curb to the bathroom before delivery day, and have a second person on hand. The crate is larger than the piece inside it.

Most pieces leave the maker within 2 to 4 business days. You get an order confirmation the moment you order and a shipping email with the carrier and tracking details when it leaves. Check your spam folder if you do not see them. Freight carriers usually call to schedule a delivery window for crated items.

The flat rates on the site cover the lower 48 states. For Alaska, Hawaii, US territories or outside the United States, contact us with the piece and the address before ordering and we will quote freight.

Open the crate and inspect the piece before you sign the delivery receipt. If anything is cracked, chipped or dented, note it on the receipt, take photos, and email them to us within 48 hours. Damage noted at delivery is on us to resolve. A receipt signed clean makes a freight claim very hard to win.

Check with neighbours, a building manager or anyone at home who might have signed for it, then contact the carrier with the tracking number and contact us the same day so we can open a trace. Tracking often lags the truck by a day. If it has not updated in over a week, tell us and we will chase the carrier.

Before any tub, vanity or sink ships, we confirm it fits your room. Send us the wall length, the drain location and rough-in, and the piece you are looking at. A real person checks the dimensions, the filler pairing and the delivery path and replies within one business day. It is free, and it is the reason our returns are rare.

Center-drain freestanding tubs accept a filler from either end. Floor-mount fillers need a supply stub-out within about 6 inches of the rim; wall-mount fillers need a spout long enough to clear the rolled edge. Clawfoot tubs take a deck-mount or wall-mount clawfoot faucet matched to the tub's faucet holes. Send a photo of the rough-in and we will confirm the pairing.

Yes. Every piece is priced at the maker's MSRP. Designers, builders and dealers can apply to the Trade & Builder Program for line-wide pricing.

Returns are accepted within 30 days for pieces that are uninstalled and in their original packaging, subject to a 20% restocking fee. Outbound freight is not refunded and return freight is the buyer's responsibility. Custom-finished and outlet pieces are final sale. A few makers set stricter terms, shown on each product page: Kingston Brass tubs, sinks and toilets are final sale, Kingston Brass faucets carry a 25% restocking fee, and Legion Furniture pieces must be returned within 7 days. Damaged, defective or incorrect pieces are always made right when reported within 48 hours. The full policy is on the returns page.

Each piece carries its manufacturer's warranty. Register it as soon as it arrives on the warranty registration page, and keep the order number handy. Terms vary by maker and are summarized on each product page: for example, Kingston Brass faucets carry a 10-year limited warranty, Kingston Brass tubs, sinks and toilets 1 year, Legion Furniture 1 year, and Empava bathtubs 3 or 5 years depending on the model. We will send the maker's warranty document for any piece on request.

Email help@bathroomdesigncenter.com or call (866) 698-3051, Monday to Friday. The contact page has a form that goes straight to the fit desk. We reply within one business day.

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